The pandemic has accelerated the need and urgency for digitization. Government would increase focus on digital. EdTech companies and organizations focused on e-Health showed tremendous growth. The Government liberalized the regulatory regime for ‘Other Service Providers’ doing away with provisions like BGs, Static IPs, publication of network diagram, penal provisions etc. This would facilitate Work from home and Work from anywhere for the IT and BPO industry and can further accelerate growth. The pandemic led to lot of innovative service delivery models being adopted across multiple spheres. Numerous start-ups came up with innovative solutions driving service delivery.